Transform your customer experience with enterprise-grade contact center Solutions
Contact Center Solutions
At Ontech Solutions, we provide comprehensive contact center solutions designed to elevate your customer service operations. Our platform combines cutting-edge technology with user-friendly interfaces, enabling your team to deliver exceptional customer experiences consistently. Flexible deployment options: On-Premise, Virtual, or Hybrid with advanced SIP trunking and SIM hosting capabilities.
Quick Overview
Key Benefits
A short introduction to the workshop instructors and why their background should inspire potential student’s confidence.
Enhanced Customer Experience
Omnichannel support capabilities Intelligent call routing Real-time customer insights Seamless integration with existing systems
Increased Operational Efficiency
Automated call distribution Advanced reporting and analytics Quality monitoring tools Workforce management features
Cost-Effective Scaling
Flexible deployment options Pay-per-use pricing Easy capacity adjustment No heavy upfront investment
Enterprise-Grade Security
End-to-end encryption Secure data handling Compliance with industry standards Regular security updates
Deployment Options: Number 1
On-Premise Contact Center
Features
- Cloud-hosted platform
- Remote accessibility
- Automatic scaling
- Built-in redundancy
- Regular updates
- Global accessibility
- Disaster recovery
- Quick deployment
Benefits
- No hardware investment
- Rapid deployment
- Work from anywhere
- Easy scaling
- Automatic updates
- Cost efficiency
- Built-in backup
- Technical support
SIM Hosting at Data Center
Secure hosting of your SIM cards in our DC environment.
- Physical SIM hosting
- Secure environment
- Monitored setup
- Remote management
- Backup power
- Climate control
- 24/7 security
- Technical support
Ongoing Support
Post-implementation, we provide:
- 24/7 technical support
- Regular maintenance
- Performance optimization
- Continuous improvements
Features
Cloud-hosted platform | Remote accessibility | Automatic scaling | Built-in redundancy | Regular updates | Global accessibility | Disaster recovery | Quick deployment
Benefits
No hardware investment | Rapid deployment | Work from anywhere | Easy scaling | Automatic updates | Cost efficiency | Built-in backup | Technical support
Cost-Effective Scaling
Flexible deployment options Pay-per-use pricing Easy capacity adjustment No heavy upfront investment
Enterprise-Grade Security
End-to-end encryption Secure data handling Compliance with industry standards Regular security updates
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How It Works
Initial Consultation
We begin with understanding your specific needs, current challenges, and business objectives. Our experts will assess your requirements and recommend the most suitable solution.
Solution Design
Our team designs a customized solution that aligns with your business processes, incorporating the necessary features and integrations.
Implementation
We handle the complete setup, including:
- System installation
- Integration with existing systems
- User training
- Performance testing
Ongoing Support
Post-implementation, we provide:
- 24/7 technical support
- Regular maintenance
- Performance optimization
- Continuous improvements
Work with the Best
OUR PRICING PLANS
Starter Package
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Up to 10 agents
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Basic features included
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Email and chat support
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Standard reporting
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Sim Card Hosting
Professional Package
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Up to 50 agents
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Advanced features
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Priority support
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Advanced analytics
Master Plan
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Dedicated support team
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Unlimited agents
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Full feature set
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Weekly Nutrition Program