Ontech Solutions – Leaders in ICT

At Ontech Solutions, we stand at the forefront of digital transformation in Zambia and surrounding regions. As an end-to-end technology enabler, we deliver comprehensive enterprise solutions while offering flexible access to cutting-edge IT equipment through our rental services. Our passion lies in solving complex enterprise challenges through innovative technology solutions that drive growth and efficiency, whether through our integrated software platforms, robust communication systems, advanced security measures, reliable IT infrastructure, or state-of-the-art equipment rental options. From mission-critical enterprise systems to temporary IT infrastructure needs, we provide the technology backbone that powers business success across all scales of operation.

Our Commitment

As a leading technology solutions provider, we deliver integrated enterprise solutions that combine:

Cutting-edge software development
Robust communication systems
Advanced security measures
Reliable IT infrastructure

Why ontech

As your trusted local technology partner, we deliver seamless enterprise solutions through direct partnerships with major mobile operators in Zambia. Our comprehensive suite of services integrates USSD, SMS, voice, and mobile money capabilities into every solution we provide. By combining cutting-edge technology with deep local market understanding, we ensure your business benefits from robust, scalable systems that evolve with your needs. With our extensive network reach, proven expertise in multiple sectors, and dedicated 24/7 support, we stand as your single point of contact for all technology and communication requirements, making digital transformation accessible and manageable for businesses of all sizes.

Local Expertise, Global Standards

As Zambia's premier technology aggregator, we provide seamless integration with all major mobile operators through direct partnerships, enabling comprehensive voice, USSD, SMS, and mobile money services. Our deep understanding of local market dynamics combined with adherence to international technology standards ensures reliable, efficient, and secure solutions tailored to regional business needs.

Innovation Focus

We stay ahead of the technology curve by continuously evolving our solutions with emerging technologies and industry best practices. Our innovative approach combines local market insights with global technological advancements, ensuring our clients benefit from cutting-edge solutions that address both current needs and future growth opportunities.

Robust Infrastructure & Expert Team

Our enterprise-grade infrastructure, distributed across multiple data centers, is managed by experienced system engineers ensuring 99.9% service availability with round-the-clock monitoring and support. This robust foundation enables us to deliver reliable, scalable, and secure solutions that keep your business running smoothly.

Proven Track Record

With years of successful implementations across banking, insurance, microfinance, government, and education sectors, we have established ourselves as a reliable technology partner in Zambia. Our portfolio includes mission-critical systems serving millions of users through our robust USSD, SMS, mobile, and web platforms, demonstrating our capability to deliver and maintain large-scale enterprise solutions.

Software Development

Transform your business with Ontech’s integrated software development solutions. We specialize in creating powerful, scalable applications that combine enterprise-grade functionality with multiple access channels and seamless integrations. Our solutions come pre-built with USSD, SMS, mobile app access, payment gateways, and third-party integrations, ensuring your software works seamlessly across all platforms and user touchpoints.

Enterprise Resource Planning (ERP)

Integrated management of core Business Processes.

Value Adds to ERP

All our ERPs come with integrated USSD, SMS, mobile, payment and third-party intergration.

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Customer Relationship Management (CRM)

Omni-channel platform unifying lead generation, customer retention, and complaint management.

Omni-channel CRM

Seamlessly integrates social media, email, SMS, voice, USSD, web, and mobile app interactions

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Financial Management Systems (FMS)

Comprehensive suite for accounting, lending, banking, compliance, fraud prevention, and risk management.

Financial Management

Integrated financial suite with omni-channel support and custom middleware capabilities for seamless system integration. With AI-powered Anti-Fraud, Mobile KYC, KYC check.

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Custom Software Development

Tailored omni-channel solutions with integrated telecommunications capabilities

Data-Driven Software Platforms

We deliver tailored, omni-channel solutions with integrated telecommunications capabilities across diverse sectors.

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Communication and Connectivity Services

Transform your customer engagement and business communications with Ontech’s integrated Communication and Connectivity Services. We provide comprehensive solutions that seamlessly connect your business with customers across multiple channels, ensuring efficient, reliable, and scalable communication infrastructure for organizations of all sizes.

Messaging Solutions

Multi-channel messaging services including USSD and SMS platforms

Multi-Channel Messaging Mastery

Multi-channel communication capabilities. We seamlessly blend the universality of USSD with the reliability of SMS, creating a robust messaging ecosystem that reaches customers on any device, anywhere

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Voice Communication Systems

Comprehensive voice solutions from call centers to PBX and IVR.

Communication Ecosystems

We go beyond off-the-shelf solutions, offering a symphony of customizable voice technologies that harmonize seamlessly with your existing infrastructure. We build robust PBX with intelligent IVR systems.

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Video Conferencing Solutions

Enhance your business communication with our state-of-the-art Video Conferencing Solutions.

Video Conferencing Solutions

Our offerings provide seamless, high-quality video collaboration for businesses of all sizes:

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Outsourced Contact Center Solution

Let us manage your entire customer service operation with our comprehensive outsourced contact center solution.

Outsourced Contact Center Services

Fully trained and managed customer service representatives 24/7 multilingual support capabilities Quality assurance and performance monitoring Customized scripts and workflows

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Our Communication and Connectivity Services Patners

Data Security and Business Continuity

Safeguard your organization’s digital assets and ensure operational resilience with Ontech’s comprehensive Data Security and Business Continuity solutions. Our integrated approach combines cutting-edge security technologies with robust recovery systems to protect your business against evolving threats while ensuring uninterrupted operations.

360° Enterprise Risk Shield

Enterprise Risk Management solution offers a holistic approach to safeguarding your business against financial, regulatory, and operational risks.

Fortify Your Future

Our Comprehensive Enterprise Risk Management solution doesn't just protect your assets – it transforms risk management into a strategic advantage, allowing you to navigate complex financial landscapes with confidence and foresight.

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DataShield 360°

Our Advanced Enterprise Data Protection solution offers a multi-layered, comprehensive approach to safeguarding your organization's most valuable asset - its data.

DataShield 360°

We don't just protect your data; we empower your organization to leverage its information assets with confidence, fostering innovation while maintaining ironclad security. With DataShield 360°

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CyberGuard Pro

Our Proactive Enterprise Cybersecurity Services offer a comprehensive, forward-thinking approach to defending your digital assets against ever-evolving cyber threats.

Your Vigilant Digital Sentinel

We don't just react to cyber threats; we hunt them down and eliminate them. With our Proactive Enterprise Cybersecurity Services, you're not just protecting your digital assets.

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ResilienceForge

Our Enterprise Business Continuity Solutions offer a comprehensive approach to maintaining operational resilience in the face of disruptions, from minor incidents to major crises.

Uninterrupted Business

With our Enterprise Business Continuity Solutions, you're not just safeguarding your operations; you're building a reputation for unwavering reliability that sets you apart in the marketplace

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Our Data Security and Business Continuity Patners

IT Infrastructure and Management

Transform and optimize your IT environment with Ontech’s comprehensive Infrastructure and Management solutions. We provide end-to-end services that modernize, maintain, and maximize your IT investments, ensuring robust, scalable, and efficient operations for your business.

Disaster Recovery as a Service (DRaaS)

Safeguard your business continuity with our cloud-based disaster recovery solution. We ensure rapid recovery of your critical systems and data in the event of a disaster, minimizing downtime and data loss.

DRaaS

Our DRaaS offering provides peace of mind with customizable recovery objectives, regular testing, and 24/7 expert support.

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Storage as a Service STaaS

Simplify your data management with our secure, scalable cloud storage solution. Our Storage as a Service offering provides on-demand capacity, robust data protection.

STaaS

We don't just protect your data; we empower your organization to leverage its information assets with confidence, fostering innovation while maintaining ironclad security.

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Server Infrastructure Migration

Optimize your IT operations with our specialized server room to colocation migration service.

Server Infrastructure Migration

We expertly manage the transition of your on-premises server infrastructure to secure, state-of-the-art colocation facilities.

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Server Infrastructure Maintenance

Ensure the reliability and performance of your server infrastructure with our comprehensive maintenance services.

Server Infrastructure Maintenance

Our expert team provides proactive monitoring, regular updates, security patches, and swift issue resolution for both on-premises and colocation server environments.

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Our Communication and Connectivity Services Patners

Business Process Outsourcing (BPO)

Transform your operational efficiency with Ontech’s comprehensive Business Process Outsourcing solutions. We provide end-to-end management of key business processes, allowing you to focus on core business growth while we handle essential operations with expertise and precision.

Contact Center Operations

Transform your customer service delivery with our state-of-the-art contact center operations, where professionally trained agents handle customer interactions across multiple channels including voice, email, chat, and social media. Our solution integrates seamlessly with your existing systems through our robust technology platform, featuring comprehensive CRM integration, quality monitoring, advanced analytics, and real-time reporting.

CCO

Whether you need inbound customer support, outbound campaigns, or specialized help desk services, our experienced team delivers exceptional customer experiences while adhering to your brand standards and performance metrics, all supported by our 24/7 operational infrastructure.

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Back Office Support

Streamline your administrative operations with our comprehensive back-office support services, where our dedicated team handles critical data management, document processing, and administrative tasks. Our solution combines skilled professionals with automated workflows and quality control systems to ensure accurate, efficient processing of your business data.

BOS

From data entry and document digitization to report generation and database management, we deliver precise, timely results while maintaining strict data security and compliance standards. This enables your organization to reduce operational costs, improve efficiency, and focus on core business activities while we manage the essential backend operations with proven expertise and reliability.

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Campaigns and Product Activations

Drive market penetration and brand awareness through our dynamic campaign and product activation services. Our experienced team designs and executes impactful marketing campaigns, combining on-ground activations with digital engagement strategies. We manage everything from event staffing and logistics to real-time campaign tracking, leveraging our integrated USSD, SMS, and mobile platforms for maximum reach and engagement.

CPA

Each campaign is meticulously planned, executed, and measured to ensure optimal ROI and achievement of your marketing objectives.

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Marketing and Retention Services

Enhance customer loyalty and maximize revenue through our comprehensive marketing and retention services. Our data-driven approach combines customer insights with multi-channel communication strategies to deliver personalized marketing campaigns and effective retention programs.

MRS

Using our integrated platform, we execute targeted SMS campaigns, USSD promotions, loyalty programs, and win-back initiatives, all while measuring customer response and engagement in real-time. Our solutions help you acquire, engage, and retain customers through personalized communications and value-adding interactions that build lasting relationships.

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IT Equipment Rental

Access the latest IT equipment without capital investment through our flexible rental solutions. Whether you need temporary infrastructure for projects, events, or business expansion, our IT Equipment Rental service provides reliable, well-maintained equipment with comprehensive support.

Computing Devices

Access a comprehensive range of modern computing equipment through our flexible rental service, featuring the latest desktops, laptops, tablets, and workstations from leading manufacturers. Our rental solutions include pre-installation of required software, security configurations, and network setup, ensuring your rented devices are ready for immediate deployment.

Computing Devices

Whether you need equipment for short-term projects, corporate events, training sessions, or business continuity, we provide well-maintained devices with technical support, rapid replacement guarantees, and optional insurance coverage, all backed by our responsive local support team and competitive rental terms that scale to your needs.

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Network Equipment

Power your connectivity needs with our comprehensive network equipment rental service, offering enterprise-grade servers, routers, switches, wireless access points, and security appliances from industry-leading manufacturers. Our service includes professional installation, configuration, and testing to ensure optimal performance and security of your network infrastructure.

Networking

Whether you require temporary infrastructure expansion, disaster recovery solutions, or event-specific networking setups, our team provides 24/7 technical support, proactive monitoring, and rapid response maintenance, all supported by service level agreements that guarantee network reliability and performance for your business operations.

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Office Equipment

Enhance your office productivity with our comprehensive office equipment rental solutions, featuring high-quality printers, scanners, video conferencing systems, projectors, and display screens from renowned brands. Each rental includes delivery, professional setup, supplies replenishment (such as toner and paper), and regular maintenance to ensure uninterrupted operations.

Office Equipment

Whether you're setting up a temporary office, organizing corporate events, or need backup equipment, our flexible rental terms combined with responsive technical support and same-day replacement service ensure your business maintains professional operations without the burden of equipment ownership and maintenance.

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Communication Systems

Elevate your business communications with our comprehensive rental solutions for enterprise-grade communication systems, including advanced PBX systems, HD video conferencing equipment, IP phones, and conference room solutions from leading manufacturers. Our service delivers fully configured systems with seamless integration capabilities, supporting everything from small team meetings to large-scale corporate events.

Communication Systems

Each rental includes professional installation, network configuration, user training, and 24/7 technical support, ensuring your communication infrastructure performs flawlessly. Whether you need temporary communication solutions for projects, backup systems for business continuity, or event-specific setups, our flexible rental terms and rapid deployment options keep your business connected and professional.

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